Hospitality+Careers


 * Hospitality and Tourism Definitions **

[|Cultural Tourism Glossary] [|Ecotourism Terms] [|Glossary of Hospitality Terms] [|Glossary and Acronyms for Hospitality and Tourism] [|Hospitality and Tourism Terms - PDF] [|Hospitality Law Glossary] [|Marketing Terms and Glossaries] [|Restaurant Glossary of Terms] [|Tourism Overview - Wikipedia] [|Tourism Terms]

Unit 1---Travel and Tourism Industry (Chapter 1)

Specific Objectives


 * 1) Discuss why people travel. []

(Example: natural resources, infrastructure, superstructure, transportation, and hospitality resources)
 * 1) Discuss basic requirements of an attractive travel destination.


 * 1) State effect of globalization on the travel and tourism industry.


 * 1) Define the ripple effect as it relates to the travel and tourism industry.


 * 1) Discuss how the travel and tourism industry can help with the nation’s balance of payments.

Dollar Value Down = Foreign Purchasing in the U.S. Up   If the American dollar is weak, foreign businesses and nations will most likely purchase a greater amount of goods and services   [|X-Rates.com]
 * 1)  Discuss how the value or strength of the American dollar affects the travel and tourism industry to the United States.

** [|International Safety Check] **
 * 1) Discuss factors that may affect United States citizens traveling to foreign countries. (Example: terrorism)

[|What is Ecotourism] ** [|History & Heritage Near Wanette] ** [|Library of Economics]
 * 1) Define ecotourism.
 * 1) Identify tourism destinations in your local community. (Assignment Sheet #1)
 * 1) Research globalization and the nations balance of payments. (Assignment Sheet #2)

[|GoCurrency.com]
 * 1) Write a report concerning the American dollar. (Assignment Sheet #3)


 * 1) Identify specific terrorism activities that have affected tourism around the world. (Assignment Sheet #4)


 * 1) Interview a member of your local chamber of commerce concerning the tourism industry in your community. (Assignment Sheet #5)

Unit 2---Career Opportunities (Chapter 2) [|Hospitaliy, Recreation, and Tourism Careers]

Specific Objectives

[|2010 Graduate] [|bls.gov] [|CollegeGrad.com]
 * 1) Distinguish between entry-level positions, skilled positions and managerial-level positions in lodging and food service industry.

Example - Working for larger companies you could find yourself working in any number of places around the world. Tours are typically offered in areas of the world depending upon the season. Therefore, there are both year-round and seasonal guide job opportunities. One of the benefits of working for a larger company is that you will have more opportunities to work in different parts of the world on a year-round basis. For instance, in a large tour company you could lead tours through America's national parks during the summer, then lead tours through New England in the fall, and finish the year on the tropical islands of Hawaii. The possibilities are numerous
 * 1) List advantages and disadvantages of working for a large and a small property.


 * 1) State job requirements of a manager in the lodging industry.


 * 1) Discuss the two basic areas of food service industry. (Commercial and non-commercial)


 * 1) Discuss how commercial food service operations are grouped. (Ownership and location)


 * 1) List types of non-commercial food service industries. (Hospital, school cafeteria)


 * 1) Discuss training and educational opportunities in the hospitality industry.

(Resume’, cover letter, interview)
 * 1) Define ways to obtain employment in the hospitality industry.


 * 1) State ways to prevent employee turnover in the hospitality industry.

10. State demands and rewards of the hospitality industry.


 * 1) Interview an employee of the hospitality industry concerning entry-level, skilled, and managerial-level positions. (Assignment Sheet #1)


 * 1) Identify large and small lodging properties in your local community. (Assignment Sheet #2)


 * 1) Tour commercial and non-commercial food service operations. (Assignment Sheet #3)


 * 1) Research educational opportunities in the hospitality industry from a local, state and national perspective. (Assignment Sheet #4)


 * 1) Complete a resume’. (Assignment Sheet #5)


 * 1) Complete a cover letter. (Assignment Sheet #6)


 * 1) Participate in an interview for a position in the hospitality industry. (Assignment Sheet #7)

Unit 3---History of the Hospitality Industry (Chapter 3)

Specific Objectives


 * 1) Discuss the European influence on the hospitality industry. (Grand tour, professional hotelier, early hotel schools, transportation, World War I and II)


 * 1) Discuss the American influence on the hospitality industry. (Colonial period, boom towns, commercial traveler, the depression, World War II)


 * 1) Define types of American resorts. (Summer resorts, year-round, cold weather resorts, warm winter resorts)


 * 1) Explain how the health conscientiousness of the population and business conventions has influenced the hospitality industry.


 * 1) Explain the influence of international resorts on the hospitality industry.


 * 1) Explain the influence of the Caribbean Island tourist market on the hospitality industry.


 * 1) Write a report on European influences on the hospitality industry. (Assignment Sheet #1)


 * 1) Write a report on American influences on the hospitality industry. (Assignment Sheet #2)


 * 1) Locate American resorts. (Assignment Sheet #3)


 * 1) Tour a hospitality property. (Assignment Sheet #4)


 * 1) Research an international resort. (Assignment Sheet #5)

Unit 4---Organization and Structure of Lodging Operations (Chapter 5)

Specific Objectives


 * 1) Discuss classifications of American hotels. (Commercial, airport, conference centers, economy properties, suite or all-suite hotels, residential hotels, casino hotels, resort hotels and bed and breakfast hotels)


 * 1) List European classes of hotels. (Grand or deluxe, four-star, economy; mountain, sea, lake, and spa resort; airport, country inns, grand tour operators’ hotel)


 * 1) Describe the departments within the rooms division of a hotel. (Front office, telephone, reservation, uniformed service, and housekeeping)


 * 1) Explain the departments within the food and beverage division.


 * 1) Identify the departments within the engineering and maintenance division.


 * 1) Discuss the departments within the marketing and sales division.


 * 1) Explain the departments within the accounting division.


 * 1) Describe the departments within the human resources division.


 * 1) Discuss the departments within the security division.


 * 1) Explain the importance of communication within all divisions of a hotel.


 * 1) Identify classes of hotels in your area. (Assignment Sheet #1)


 * 1) Interview a manager of a hotel to obtain information about the different divisions. (Assignment Sheet #2)


 * 1) Research jobs within the hospitality industry in your community. (Assignment Sheet #3)


 * 1) Explore the importance of communication. (Assignment Sheet #4)

15. Complete a job shadowing activity. (Assignment Sheet #5) Unit 5---Rooms Division (Chapter 6)

Specific Objectives


 * 1) Discuss the duties within the front desk department.


 * 1) Discuss the types of reservations. (Advance reservations, group reservations, advance deposit reservations, guaranteed reservations, non-guaranteed reservations, confirmed reservations, hotel specific reservations)


 * 1) Explain activities of the telephone department.


 * 1) Explain activities of the uniformed service department.


 * 1) Discuss duties within the housekeeping department.


 * 1) Discuss the importance of communication between the front desk and housekeeping.


 * 1) Interview an employee who works in the rooms division of a hotel. (Assignment Sheet #1)


 * 1) Complete a job shadowing activity in the rooms division of a hotel. (Assignment Sheet #2)


 * 1) Research job availability in the rooms department in your community. (Assignment Sheet #3)

Unit 6---Food Service Industry (Chapter 7)

Specific Objectives


 * 1) Discuss the history of the food service industry in America.


 * 1) Discuss European influences on the American food service industry.


 * 1) State facts concerning franchising developments in food service.


 * 1) Define characteristics of a successful franchise operation.


 * 1) State requirements of a contract between a franchiser and a franchisee.


 * 1) Discuss characteristics of successful employees in fast food operations.


 * 1) Select from list potential problems involved with a franchise operation.


 * 1) Match types of food management companies to their descriptions.


 * 1) Explore franchise operations in your local community. (Assignment Sheet #1)


 * 1) Interview an owner of a franchise operation. (Assignment Sheet #2)


 * 1) Research franchise operations. (Assignment Sheet #3)


 * 1) Research food management operations. (Assignment Sheet #4)


 * 1) Complete a job shadowing activity. (Assignment Sheet #5)

Unit 7---Organization and Structure of the Food Service Industry (Chapter 8)

Specific Objectives

1. List classifications of food service markets.

2. Match the eating and drinking markets to their descriptions.

3. Discuss hotel operations, transportation, and leisure markets as they relate to food service.

4. State facts concerning retail food service.

5. Match categories of business/industrial food service markets to their descriptions.

6. Discuss student food service. Example: School cafeteria

7. Discuss health care food service. Example: Hospital

8. Match categories of club food service markets to their descriptions. (Example: Country club)

9. Discuss the nation’s largest commercial food service industries.

10. Match the primary food service departments in large hotel to their descriptions.

11. Discuss organizational structures in restaurants.

12. Complete an organizational chart for the major food service markets. (Assignment Sheet #1)

13. Identify eating and drinking establishments in your area. (Assignment Sheet #2)

14. Identify retail food service establishments in your area. (Assignment Sheet #3)

15. Identify business/industrial food service markets in your area. (Assignment Sheet #4)

16. Evaluate food service at your school. (Assignment Sheet #5)

17. Research one of the nation’s largest commercial food service industries. (Assignment Sheet #6)

<span style="font-family: Times New Roman; font-size: 12pt; margin: 0in 0in 0pt 39pt; tabstops: list 0in; text-indent: -21pt;">18. Tour a food service establishment. (Assignment Sheet #7)

Unit 8---Engineering and Maintenance Division (Chapter 10)

Specific Objectives


 * 1) Discuss the responsibilities of the maintenance division.


 * 1) Discuss the importance of communication between the front desk, housekeeping, and the maintenance division.


 * 1) Discuss the engineering and maintenance division as a cost-savings division.


 * 1) Match the areas of work in the engineering and maintenance division to their descriptions.


 * 1) Discuss preventive maintenance.


 * 1) State the advantage of a preventive maintenance schedule.


 * 1) State the responsibilities of the supervisor for the maintenance department.


 * 1) Discuss the benefits of renovation of a property.


 * 1) Match areas of water evaluation to their description.


 * 1) Define potability as it pertains to water.


 * 1) Discuss the cost of water.


 * 1) Match energy problems to their descriptions.


 * 1) Match good energy management practices to their descriptions.


 * 1) Arrange steps in order for organizing an energy maintenance program.


 * 1) Interview the head of the engineering and maintenance department in the hospitality industry. (Assignment Sheet #1)


 * 1) Write a job description for an employee in the engineering and maintenance department. (Assignment Sheet #2)


 * 1) Develop a preventive maintenance list. (Assignment Sheet #3)


 * 1) Tour the water treatment plant in your area. (Assignment Sheet #4)

Unit 9---Marketing and Sales Division (Chapter 11)

Specific Objectives


 * 1) Define markets.


 * 1) Discuss market segments.


 * 1) Define market mix.


 * 1) Distinguish between marketing a product and a service.


 * 1) List the steps a potential property must take in order to attract guests to the property.


 * 1) Match situation analyses to their descriptions.


 * 1) Discuss the elements of a marketing planning process.


 * 1) Match major employment positions to their descriptions.


 * 1) Discuss the interrelationship of the marketing and sales division.


 * 1) Discuss ways in which business is brought to the property.


 * 1) Interview an employee of the marketing and sales division. (Assignment Sheet #1)


 * 1) Determine markets for your local community. (Assignment Sheet #2)


 * 1) Develop a marketing plan. (Assignment Sheet #3)


 * 1) Participate in a job shadowing activity. (Assignment Sheet #4)

<span style="font-family: Times New Roman; font-size: 12pt; margin: 0in 0in 0pt 0.25in; tabstops: list .5in; text-indent: 0in;">15. Complete a competitive analysis of the hospitality industry in your community. (Assignment Sheet #5) (compare price, service and amenities) <span style="font-family: Times New Roman; font-size: 12pt; margin: 0in 0in 0pt 0.25in; tabstops: list .5in; text-indent: 0in;">Unit 10---Human Resources Division (Chapter 13)

Specific Objectives


 * 1) Discuss the major management functions of the human resources division.


 * 1) State the mission of the human resources division.


 * 1) Discuss factors to consider when hiring employees.


 * 1) Discuss factors to consider in order to retain employees.


 * 1) State topics that an orientation session might include.


 * 1) Discuss the role of disciplining employees in the hospitality industry.


 * 1) Discuss components of creating a climate for productivity.


 * 1) List functions of the record-keeping division.


 * 1) Discuss quality assurance programs in the human resources division.


 * 1) Interview an employee of a human resources division. (Assignment Sheet #1)


 * 1) Create a mission statement. (Assignment Sheet #2)


 * 1) Conduct an interview. (Assignment Sheet #3)


 * 1) Respond to case studies concerning employee discipline situations. (Assignment Sheet #4)


 * 1) Participate in a job shadowing activity. (Assignment Sheet #5)

Unit 11---Security Division (Chapter 14)

Specific Objectives


 * 1) State the aim of the security division.


 * 1) Discuss how the four interrelated areas work together achieve the best security possible.


 * 1) Discuss a check of procedures that should be followed for guest protection.


 * 1) List lawful procedures that a human resources division may consider when hiring individuals.


 * 1) Discuss the importance of effective key control.


 * 1) Discuss the electronic card key system.


 * 1) State considerations for improving safety in the hospitality industry.


 * 1) Analyse legal cases involving safety and security in the hospitality industry. (Assignment Sheet #1)


 * 1) Interview an employee of the security division from the hospitality industry. (Assignment Sheet #2)


 * 1) Create a check list for personal safety. (Assignment Sheet #3)


 * 1) Participate in a job shadowing activity. (Assignment Sheet #4)

Unit 12---Child Care

Specific Objectives


 * 1) List careers available within the hospitality industry involving child care.


 * 1) Discuss personal characteristics needed for successful employment when working with children.


 * 1) Describe situations when child care might be needed by customers of the hospitality industry.


 * 1) Discuss developmentally appropriate child care activities.


 * 1) List security measures to consider when working with children.


 * 1) List health concerns to consider when working with children.


 * 1) Discuss legal issues concerning child care.


 * 1) Discuss appropriate guidance techniques to use with children.


 * 1) Participate in child care job shadowing activities. (Assignment Sheet #1)


 * 1) Research activities for specific ages of children. (Assignment Sheet #2)


 * 1) Respond to case studies concerning child care guidance issues. (Assignment Sheet #3)


 * 1) Respond to case studies concerning safety issues. (Assignment Sheet #4)


 * 1) Evaluate an area that might be used by children for safety concerns. (Assignment Sheet #5)